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Real Sessions

How workshops actually run

A practical look at what happens during a session, how we work with hosting locations, and what participants can expect from start to finish.

Session Format

A typical workshop session

Sessions run approximately two hours. They are structured but flexible, and the trainer adjusts the pace based on how the group is progressing.

01

Welcome and introductions

Participants introduce themselves and share what they hope to learn. The trainer explains the session structure and reassures everyone that questions are welcome at any point.

02

Guided demonstration

The trainer walks through each topic on a projected screen while participants follow along on their own devices. Steps are shown slowly and repeated where needed.

03

Hands-on practice

Participants attempt each task on their own device. The trainer moves through the group, providing individual assistance where needed. Nobody is left stuck without help.

04

Open questions

The final portion of the session is reserved for questions. Participants can ask about anything that came up during the session or from their own banking experience.

Preparation

What to bring and what to expect

Participants should bring the device they use or intend to use for banking: a smartphone or tablet. If you do not yet have a banking app installed, the trainer will help you find and install the correct one during the session.

It helps to know the name of your bank in advance, and ideally to have your bank card available in case you need to verify account details during setup. No prior digital experience is required or expected.

The location will have a projector or large screen, seating arranged so everyone can see, and reliable internet access. Printed materials are provided at the start of each session at no cost.

Bring your device

Smartphone or tablet. Any brand, any operating system.

Bank details

Know your bank name. Card optional but useful for setup.

Two elderly participants practicing on smartphones during a digital banking workshop session
A library reading room set up for a digital banking workshop with chairs arranged around tables and a projector screen
For Organizations

Hosting a session at your location

Libraries, retirement homes, and community organizations can request a dedicated workshop session for their members or residents. We bring everything needed: the trainer, printed materials, and all supporting equipment.

The hosting organization provides a suitable room with seating for up to twelve participants, a projector or large screen, and a stable internet connection. Sessions are scheduled to fit your programme's timetable.

There is no cost to the hosting organization. Sessions are offered as part of Focus Point Media's community education programme. We welcome inquiries from any organization working with seniors in Zagreb and the surrounding region.

Inquire about hosting
Common Questions

Frequently asked questions

Do I need to know how to use a smartphone already?

No prior experience is necessary. If you can turn on your phone, that is enough to start. The trainer will help you from there.

Is it safe to practice with my real bank account?

Where possible, we use practice environments or sample accounts for demonstrations. When participants use their own accounts, we focus on read-only functions like checking balance and transaction history until they feel confident.

Can I attend more than one session?

Yes. Participants who want to review the material or practice further are welcome to attend additional sessions. There is no limit on how many times you can attend.

What if I have a different bank than others in the group?

Sessions cover principles that apply across all Croatian banks. The trainer is familiar with the interfaces of major Croatian banking apps and can assist with any of them.

Still have questions?

Call us or send a message and we will answer before your first session.

Contact us

Session duration

Approximately two hours. Enough time to cover all topics without feeling rushed.

Register to attend

Find a session near you and reserve your spot today.

Register

Host at your location

Bring a free workshop to your library, home, or center.

Request a session